888-270-0033 info@congruentX.com

The Evolution of CX Services

CX services stand for customer experience services. As we all know “customers are the base of a successful business venture”, thus, customer experiences form the basis of any and every business. The relation between the salesperson and consumer is what defines the...
Migration Minded with Special Guest: Christopher Cognetta

Migration Minded with Special Guest: Christopher Cognetta

Migration Minded with special guest Christopher Cognetta Chris Cognetta, the CTIO of congruentX, has helped over 250 Dynamics CRM customers migrate their on-premises solutions. Hear Chris’ reasons for why companies should migrate, his top business...
Power Apps and Dynamics 365 Customer Engagement

Power Apps and Dynamics 365 Customer Engagement

Power Apps is an application development platform having capabilities built on and utilizing Azure cloud services. It is a part of the broader Microsoft Power Platform. It increases the agility across a business by providing the ability to develop low-coding apps for...
How CRM Adoption Solutions Enhance CRM Project Success

How CRM Adoption Solutions Enhance CRM Project Success

These days most of the organizations depend on CRM tools for organizing business flows and tracking the orders and revenue.  By implementing CRM solutions, a business not only modernizes its sales processes but also enhances customer experience as it empowers the...
Role of CRM in Improving Customer Experience

Role of CRM in Improving Customer Experience

Customer experience (CX) forms the basis of every successful business. It is the holistic perception of every interaction, across platforms, that a customer has with a business or brand along the entire purchase cycle. This includes every aspect of the business...
Enhancing customer experience through CRM power apps

Enhancing customer experience through CRM power apps

Customer experiences vary. A customer may have signed up for a cell phone service or fallen for a rebate. Afterward, they find that the excess features of cell phone service or rebates on mortgage loans were just to ward off rivals. And post-purchase, the automated...
Integrating ERP and CRM in dynamic 365 software – an overview

Integrating ERP and CRM in dynamic 365 software – an overview

Organizations nowadays are compelled to show higher market value through good quality products, faster response time, excellent customer service, and relationship building. To remain competitive, organizations are continuously innovating their regular operations in...
Why business needs CRM consultant support?

Why business needs CRM consultant support?

When businesses face poor customer feedback or struggle with their sales distribution, they seek ways to reverse the trend. However, they know the correct way to invest in front office improvement or train their sales and marketing departments to ensure a better sales...
Benefits of a 360-Degree Customer View for Businesses

Benefits of a 360-Degree Customer View for Businesses

B2B companies face the challenge of tracking a customer’s journey across multiple interactions, purchases, devices, and channels. This results in an inconsistent and disjointed customer experience. The need, therefore, is for a 360-degree customer view that collects...
Users’ Guide to Dynamics 365 PowerApps

Users’ Guide to Dynamics 365 PowerApps

Microsoft PowerApps, (previously termed) Project Siena, was introduced in 2015. It is a SaaS (Software as a Service) solution cloud-hosted by Microsoft on Azure. Most Dynamics 365 and Office 365 license plans include PowerApps licenses. This allows users to extend the...