Training Central: Resource Alignment, Engagement and Development
congruentX is about aligning people, process and technology. Your people are not just the most important element of your company but instrumental in the success of your investments in technology. When companies have technology that they don’t feel is working for them, it is often an opportunity to re-educate the team. We’d love to talk to you about your team and how we can help.
What We Offer
Product Training
Like most Microsoft Partners, we provide Administrative, Train the Trainer and/or End User training on Microsoft Dynamics 365 and the Power Platform but what we focus on isn’t the product functionality (Microsoft has that on their MS Learn platform). We’ve been working with the platform pretty much since inception so our “product training” is more best practices/lessons learned.
Coding for Non Developers Training
There is a rapidly growing focus on the low code no code initiative and the Power Platform allows people who have never learned proper “coding” practices how to code and while that can be very good, it can also be dangerous if they haven’t been taught what to do and what not do. We can help.
Organizational Change Management (OCM) / User Adoption / Workforce Experience
The whole premise behind software is to help humans. You may have noticed from other areas of our site, we spend a lot of time focused on the human element of software and systems. We’re big advocates of ensuring people understand why all this change is happening and not losing sight of the benefits of change vs “just doing the same thing differently”.
Team Profiling / Collaborating / Team Building
Getting you and your resources to better understand themselves, each other and your customers tends to result in better experiences and overall satisfaction. We use a proven system to “profile” your team(s) and then educate with how they can work better together as well as with your customers.
Subscription Training Services
Over 80% of workers say training should be frequent and ongoing vs one and done and that was one of our primary reasons for creating our training subscription. If you are fortunate enough to be one of our CXSuccess subscribers, you already have access to some of our training. We conduct “what’s new” sessions around each upcoming Microsoft Product release as well as conduct periodic specific training depending on your level and types of subscription. Not only do you benefit from our experts but this allows for networking opportunities with other customers with similar challenges or experiences. If that isn’t enough, we offer tailored subscription training based on specific customer challenges/needs.