888-270-0033 info@congruentX.com
Enhancing customer experience through CRM power apps

Enhancing customer experience through CRM power apps

Customer experiences vary. A customer may have signed up for a cell phone service or fallen for a rebate. Afterward, they find that the excess features of cell phone service or rebates on mortgage loans were just to ward off rivals. And post-purchase, the automated...
Integrating ERP and CRM in dynamic 365 software – an overview

Integrating ERP and CRM in dynamic 365 software – an overview

Organizations nowadays are compelled to show higher market value through good quality products, faster response time, excellent customer service, and relationship building. To remain competitive, organizations are continuously innovating their regular operations in...
Why business needs CRM consultant support?

Why business needs CRM consultant support?

When businesses face poor customer feedback or struggle with their sales distribution, they seek ways to reverse the trend. However, they know the correct way to invest in front office improvement or train their sales and marketing departments to ensure a better sales...
Benefits of a 360-Degree Customer View for Businesses

Benefits of a 360-Degree Customer View for Businesses

B2B companies face the challenge of tracking a customer’s journey across multiple interactions, purchases, devices, and channels. This results in an inconsistent and disjointed customer experience. The need, therefore, is for a 360-degree customer view that collects...
Users’ Guide to Dynamics 365 PowerApps

Users’ Guide to Dynamics 365 PowerApps

Microsoft PowerApps, (previously termed) Project Siena, was introduced in 2015. It is a SaaS (Software as a Service) solution cloud-hosted by Microsoft on Azure. Most Dynamics 365 and Office 365 license plans include PowerApps licenses. This allows users to extend the...